Returns

Take back customer returns and return product to the supplier.

Requires: Rx Tracking (DSCSA). Works in Odoo Community and Enterprise.

Pages

• Take back customer returns
  • Receive a saleable customer return with its serials
  • Verify returned units for resale, or reject and destroy them
  • Take back units shipped at lot level to a small dispenser
• Return product to the supplier
  • Return saleable product to the supplier
  • Send a non-saleable return to the supplier

When something goes wrong

• Returns and the customer portal
• Access, companies and setup

Related

• Returns of owner units (3PL)